Overview

CompuSuccess, a professional IT training and learning center in Cyprus, experienced a Google Business Profile suspension, which caused their business listing to disappear from Google Search and Maps. This directly impacted local visibility, inquiries, and walk-in traffic.

By executing a strategic reinstatement process, we successfully removed the suspension and restored the listing — bringing the business back to the top of local searches.

Problem Statement

The suspension resulted in:

• Loss of Local Visibility – The business was no longer appearing in Google Maps or local pack results.
• Decline in Leads & Walk-ins – Potential students searching for IT training centers couldn’t find the business.
• Risk to Reputation & Trust – With no verified Google listing, credibility among prospective clients was at risk.

Challenges

• Google provided no clear reason for the suspension.
• Business risked losing students to competitors with active profiles.
• The reinstatement process required detailed compliance checks and documentation.

Solutions Implemented

1. Profile Audit & Compliance Check
   • Reviewed all business details (address, categories, services) for Google’s compliance.
   • Corrected formatting issues in address and contact information.
2. Documentation Preparation
   • Gathered proof of business legitimacy (lease agreements, utility bills, business license).
   • Submitted detailed evidence to Google Support.
3. Direct Appeal & Communication
   • Created a formal reinstatement request explaining the suspension error.
   • Coordinated with Google Business Profile Support until approval.
4. Post-Reinstatement Optimization
   • Updated the profile with fresh photos, correct service categories, and accurate working hours.
   • Enabled direct actions (Call, Directions, Website) for users to engage easily.

Business Impact After Reinstatement:

• Profile reinstated & verified 100% (blue verification check).
• Business immediately appeared again on Google Search & Maps.
• Customers could once again find location, contact, and website links.
• Restored credibility with a verified badge, improving trust.

Key Highlights:

• Listing fully reinstated within 7 business days.
• Prevented long-term traffic and revenue loss.
• Strengthened local SEO visibility for “IT Training Cyprus” searches.

Client Impact

The reinstatement delivered:

• Restored Google visibility in local searches
• Increased inquiries for training courses
• Improved brand trust with verified status

Conclusion – Why This Matters for You

If your business has suffered a Google Business Profile suspension, this case study proves that:

• Suspension removal is possible with the right strategy
• You can quickly restore local search visibility
• Verified listings drive trust, leads, and customer growth

📞 Don’t let a suspension cost you customers.